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Update TS duo for TS duo 2

Discussion in 'Sales Questions (Archive)' started by Everton Dirlei, Apr 8, 2011.

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  1. Everton Dirlei

    Everton Dirlei New Member

    Messages:
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    update Traktor scratch duo for TS duo 2 not receive software!


    hello, I did purchase the update to traktor scratch duo for traktor scratch duo 2,

    has been deducted from my credit card and did not come with any e-mail confirmation, download link, etc. etc.

    please help me

    Thanks

    Everton Dirlei
     
    Everton Dirlei, Apr 8, 2011
    #1
  2. Everton Dirlei

    Everton Dirlei New Member

    Messages:
    14
    Just to clarify better what is happening :

    I made ​​contact with the operator of my credit card debt and they confirmed the purchase price 49.00 USD for Native Instruments on 30/03/2011. My question is: If the Native has already received the money because I have not received the software update scratch duo 2?

    I'm waiting for a response ! Thanx !
     
    Everton Dirlei, Apr 8, 2011
    #2
  3. Everton Dirlei

    Everton Dirlei New Member

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    patient reaching the limit

    I am still awaiting a response from Native Instruments. I think a topic is only read by them after more than 70 replies as with the topic "NI, Bad Customer Service. Just be honest"?
     
    Everton Dirlei, Apr 11, 2011
    #3
  4. Everton Dirlei

    Everton Dirlei New Member

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    14
    Does posting this here will I get help?


    [Ticket#2011033110011126] Your credit card payment at Native Instruments‏


    until now waiting for a coherent response from Native Instruments, why not get the product, and account debit on my credit card.

    no response from Native Instruments to my email.

    it makes me sad!
     
    Everton Dirlei, Apr 13, 2011
    #4
  5. Everton Dirlei

    Everton Dirlei New Member

    Messages:
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    Today I finally received an email from Native Instruments with the serial to activate the update scratch duo 2.
    It took many days, but now I'm happy, I hope to use the new software to the maximum.
    I wish good luck to those still waiting for a support for their problems.
    Thanks to Native Instruments for answering my requests.
     
    Everton Dirlei, Apr 14, 2011
    #5
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