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Updated KK 1.6.1 causing notes to stick

Discussion in 'Technical Issues - KOMPLETE (Archive)' started by BayStrum47, Jun 22, 2016.

  1. BayStrum47

    BayStrum47 NI Product Owner

    Messages:
    25
    I recently updated KK to 1.6.1 and now I'm having problems with notes sticking on my KK61. It happens with some of the Kontakt 5 patches while I'm using Sibelius. If I playback a passage and stop, the next time I start the first note will stick. You can only stop it by pressing the note again or pressing esc. I doesn't seem to do it on all of the instruments but at least Kontakt library patches. Anyone out there have the same problem? Anyone have an answer or suggestion?
    Thanks
     
  2. Jack Winn

    Jack Winn New Member

    Messages:
    7
    I am having the exact same problem. Various Kontakt and Reaktor instruments are hanging as if the sustain pedal was pressed. It only happens when accessing them through Komplete Kontrol. Please help!

    NEVER MIND
    Still not working
     
    Last edited: Jun 25, 2016
  3. Leftie

    Leftie New Member

    Messages:
    8
    I think it's the 2.4.6 maschine update. I updated all The komplete Kontrol stuff hoping it what stop sticking and the latency would go away, it only lagged and stuck on the kk keyboard too, maschine would work perfectly. I just downgraded back to 2.4 and the keyboards working perfect again. Sucks cause that new manual chop was beautiful! but the keyboard would be useless once I got like 4 tracks going. idk if it's my computers lack of power or what, but do you guys know who to email complaints to?
     
  4. Jack Winn

    Jack Winn New Member

    Messages:
    7
    Last edited: Jun 25, 2016
  5. ha2dorff

    ha2dorff NI Product Owner

    Messages:
    77
    I have the exact same problem on Mac.
     
  6. Peter N @ NI

    Peter N @ NI NI Team NI Team

    Messages:
    37
    Hello Everyone,

    we would need more information from those of you affected by this.

    For example: Are you one Windows or MAC?
    Which OS version?
    Is the Komplete Kontrol connected directly to the computer or through a USB hub? (If through a hub, please connected it directly to the computer). Is there any specific instrument you are playing where you experience this issue?
    Does this also happen when using Komplete Kontrol in standalone mode?
    Is there any situation whereby this issue does not occur?

    Best Regards,
     
  7. ha2dorff

    ha2dorff NI Product Owner

    Messages:
    77
    Mac OS X El Capitan version 10.11.5 (15F34).
    Komplete Kontrol connected directly.
    I've only managed to test with Kontakt based instruments so far.
    Using a Kontakt based instrument directly - without the Komplete Kontrol software - this problem do not occur.

    The problem for me is with Pro Tools (12.5.1) only. Works fine with Studio One.
     
  8. Jack Winn

    Jack Winn New Member

    Messages:
    7
    Still having the problem. Even after driver update.
    Using Windows 10 64 bit
    KK connected directly to computer
    It happens in many kontakt instruments such as session strings, grandeur, and with Razor and Rounds (probably others but I know for sure those)
    It happens in standalone mode as well
    Updating the driver seemed to help, but it started hanging again. Seems to be moderately random.
    Thanks!
     
  9. BayStrum47

    BayStrum47 NI Product Owner

    Messages:
    25
    Hi
    I'm using an iMac with El Captain. Keyboard is connected directly to the computer. It seems not to stick in stand alone mode but sticks with Kontakt based products. I'm using it with Sibelius 8.3. I can't say that it sticks with any other programs.
     
  10. BayStrum47

    BayStrum47 NI Product Owner

    Messages:
    25
    Hello again,
    I just tried KK with Cubase Pro 8.5 and it worked with the Kontakt instruments fine, no problem. It can play back a midi channel without problem. The playback with Sibelius at least is horrible. Every time you stop and replay or even highlight a note it will stick. Hope this helps.
     
  11. BayStrum47

    BayStrum47 NI Product Owner

    Messages:
    25
    I was watching KK work in the expanded mode with the keyboard turned on and you can simply see the keys sticking on the keyboard as you play back a written passage.
     
  12. Tim @ NI

    Tim @ NI Director | Music Production NI Team

    Messages:
    334
    Thank you for all of the information that has enabled us to reproduce this issue in-house. We are actively working on a fix and will release this as soon as possible.
     
    • Like Like x 3
  13. RitchieT

    RitchieT New Member

    Messages:
    7
    I have this problem- Sustain is sticking.

    Mac Pro quad core 2.66Ghz, 16G Ram,
    10.11.5 El Capitan
    Logic Pro x
    M Audio SP2 Pedal
    S88 going into main usb on
    Purchased S88 and Ultimate 10 last week, so all latest downloads?

    Its even over sustaining logics stock software instruments.

    Really need a quick solution to this as I have sessions booked in and todays was wasted as the piano player could not work.
    Problem seems to be intermittent, but frequant.
     
    Last edited: Jun 29, 2016
  14. Alan LaFleur

    Alan LaFleur New Member

    Messages:
    3
    Glad NI has reproduced it. I wasted creative energy the other day trying to figure out that KK is the problem and going direct to the standard plugin is a work-around. The KK plugin is unusable for me until it is fixed.
     
  15. Tim @ NI

    Tim @ NI Director | Music Production NI Team

    Messages:
    334
  16. BayStrum47

    BayStrum47 NI Product Owner

    Messages:
    25
    Got the new update 1.6.2 gave it a try out and glad to report that all is well and working great again. Thanks NI for the4 quick response and fix!!
     
    • Like Like x 1
  17. RitchieT

    RitchieT New Member

    Messages:
    7
    Hi Tim,
    Thanks for speedy response!

    1. The update fails to download for me. I have everything else updated. It got halfway threw download then failed. Now it won't even restart the download. Just keeps saying download failed.. My internet connection is fine.

    2. I previously tried the fix that you have pointed to for the sustain issue. Which is hanging notes btw. Il contact support as you suggest.

    Thanks again
     
  18. BayStrum47

    BayStrum47 NI Product Owner

    Messages:
    25
    Just a thought, did you down load the file from Service Centre or the update page? I don't imagine it makes any difference but I got it from Service Center and it was easy because Service Center does everything for you,
     
  19. RitchieT

    RitchieT New Member

    Messages:
    7
    Im trying from the Service Centre.

    As soon as I click download. It instantly says "Download Failed"

    where is the update page? I'l try from there!
     
  20. BayStrum47

    BayStrum47 NI Product Owner

    Messages:
    25
    It's under support, downloads, updates. Sign in and put Konplete Kontrol in the box then hit the magnifying glass. It's there. I'll be honest with you, I'm no expert so my advice is basically just thinking of things to try. Is the keyboard working at all? Is it using the older version still? You may try to put the old version in again, and then try the new one in case that does something. I have a feeling it may be a preference problem. I had to do that once when some version of some program kept crashing. I was advised to go to the preferences and ditch the one that was associated with the program I was using. Then I just downloaded the new again and bingo. So it may be something like that. Maybe someone else can comment on this and either verify it or tell you not to do it, but it could be something like that has gone wrong.