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Wave display glitch and audio dropout

Discussion in 'Archive' started by Demus, Dec 24, 2020.

  1. Demus

    Demus NI Product Owner

    Messages:
    92
    Even with the newly released beta my Traktor Pro 3 is still unusable with the same issue. But Traktor DJ 2 works fine. I am now seriously dumb founded and seriously upset to the point where I can't even use Traktor Pro 3 anymore. That I paid for.
     
  2. DJ-Andre

    DJ-Andre NI Product Owner

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    108
  3. Demus

    Demus NI Product Owner

    Messages:
    92
    Yes...none of my files are corrupted. All files work in all other DJ program. Rekordbox, Serato, Traktor DJ 2, Mixvibes, Denon DJ, Virtual DJ, Deckadance and any other media player that works on windows. This looks like a issue that only Traktor Pro 3 is having.
     
  4. br0wdie

    br0wdie New Member

    Messages:
    7
    Got same problem with latest beta while playing with S2MK3, files from iTunes, everything works good on Rekordbox.
    It appears randomly, audio and waveforms are glitching for 0.5-1 second then normally playing again.
     
  5. Friedemann @ NI

    Friedemann @ NI NI Team NI Team

    Messages:
    987
    Hi Demus - as you have been using TRAKTOR for 15 years, I wonder what has triggered the malfunction for you.
    Was it the switch from PRO2 to PRO 3? If so, does PRO2 still play the same files fine?
     
  6. Demus

    Demus NI Product Owner

    Messages:
    92
    Ok...I did contact support...send the info that NI tech support ask for. This is what was sent back to me by NI .

    Appreciate you returning back the results of the Support Tool file. They reveal the nature of your issue - the problem you experience is of rare occurrence which so far has been reported only by a very few users and seems to be caused by memory errors or incompatible RAM:

    TP-11277 - "radar_pre_leak_64" & "radar_pre_leak_wow64" runtime crashes

    RADAR is a technology to detect memory leaks, but this is quite for sure not the case here, as on all the systems that show this 'radar_pre_leak' error for Traktor we also see 'radar_pre_leak' errors for other programs.
    In your case these are:
    virtualdj.exe
    Deckadance2.exe
    rekordbox.exe
    SketchBook.exe
    We would suggest the following measures:
    1. Check the device manager for missing drivers and reinstall those
    2. Check your memory
    http://windows.microsoft.com/en-US/windows7/Diagnosing-memory-problems-on-your-computer
    3. A fresh reinstall of your operating system helps solves these kinds of issues.

    1. there is no drivers missing on my system no problem reported by my system I did numerous test. and none of the other programs that they said was showing the same memory issue has the problem that I have with Traktor Pro 3.
    2. My system also reports no memory problems also.
    3. My system is a new laptop with a fresh windows install.

    Also Friedemann as to your question why after 15 years. My first system my studio AMD desktop setup doesn't have this issue. But the waveform does stutter a lot as well but it works no wave redraw or audio dropout at all. But not as mobile as the laptop. The reason why I got the laptop in the first place. Also Traktor DJ2 wave form is very very very smooth on the studio desktop :confused:. My new laptop is the one that's having the problem. What's puzzling to me is that Traktor Pro 3 has a problem and Traktor Pro 2 doesn't even start, both programs that I paid for. But Traktor DJ 2 works fine the wave form is so smooth but it is very limited in comparison to Traktor Pro 3 that I am at a lost for words. :confused:But it's free. So I am now trying to import some of my music in Traktor DJ 2. I have stop using Traktor Pro 3 on the laptop :mad:, hopefully one day it will be fixed. To be honest I am more looking forward to Traktor DJ 2 update than anything from Traktor Pro 3 now a days, because the paid program doesn't work but the free one does very well although limited.
     
  7. Vangelis @ NI

    Vangelis @ NI NI Team NI Team

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    94
    Demus I encourage you to please follow up with our Support team, they are the best equipped to help you find a solution. Thanks again for your years of support.
     
  8. Demus

    Demus NI Product Owner

    Messages:
    92
    Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
    Installed RAM 16.0 GB
    1TB SSD
    System type 64-bit operating system, x64-based processor
    Pen and touch Pen and touch support with 10 touch points
    Windows 10 latest update.
    Updated to the latest version Traktor Pro 3 v3.41. Still the same issues, with no solution from NI about the problem that I am having. I guess that I must be the only one having this problem. Also Traktor Pro 2 won't start at all on the same system. Come on NI I paid for both programs. :mad::mad:. I hope Traktor DJ 2 is not abandon by NI because that the only Program that works on my system:thumbsup: But very limited compare to both pro DJ programs that I already pay for but doesn't work :thumbsdown:
     
  9. Demus

    Demus NI Product Owner

    Messages:
    92
    Well after extensive testing I realize that Traktor Pro 3 has issues decoding ALAC files that causes random audio dropout and wave redraw issues and crashes on my intel laptop anyway not on my AMD desktop . So now I am unable to use Traktor Pro 3 on my new laptop because all my music collection is in ALAC format :mad:. Now just looking forward to any update to Traktor DJ 2 were I have no such issue :thumbsup:.
     
  10. Vangelis @ NI

    Vangelis @ NI NI Team NI Team

    Messages:
    94
    Demus Can you please DM a small collection of the affected files so we can investigate further.