Wave display glitch and audio dropout

Even with the newly released beta my Traktor Pro 3 is still unusable with the same issue. But Traktor DJ 2 works fine. I am now seriously dumb founded and seriously upset to the point where I can't even use Traktor Pro 3 anymore. That I paid for.

 

Have you checked your audio files for corruption? Traktor DJ 2 is a new product written from scratch while Traktor Pro 3.x is based on the old codebase.

Please have a look here:
https://support.native-instruments....TRAKTOR-Crashes-Caused-by-Corrupt-Audio-Files

Note: always keep a backup of your audio files before letting any program alter them!

 

Yes...none of my files are corrupted. All files work in all other DJ program. Rekordbox, Serato, Traktor DJ 2, Mixvibes, Denon DJ, Virtual DJ, Deckadance and any other media player that works on windows. This looks like a issue that only Traktor Pro 3 is having.

 

Got same problem with latest beta while playing with S2MK3, files from iTunes, everything works good on Rekordbox.
It appears randomly, audio and waveforms are glitching for 0.5-1 second then normally playing again.

 

Hi Demus - as you have been using TRAKTOR for 15 years, I wonder what has triggered the malfunction for you.
Was it the switch from PRO2 to PRO 3? If so, does PRO2 still play the same files fine?

 

Ok...I did contact support...send the info that NI tech support ask for. This is what was sent back to me by NI .

Appreciate you returning back the results of the Support Tool file. They reveal the nature of your issue - the problem you experience is of rare occurrence which so far has been reported only by a very few users and seems to be caused by memory errors or incompatible RAM:

TP-11277 - "radar_pre_leak_64" & "radar_pre_leak_wow64" runtime crashes

RADAR is a technology to detect memory leaks, but this is quite for sure not the case here, as on all the systems that show this 'radar_pre_leak' error for Traktor we also see 'radar_pre_leak' errors for other programs.
In your case these are:
virtualdj.exe
Deckadance2.exe
rekordbox.exe
SketchBook.exe
We would suggest the following measures:
1. Check the device manager for missing drivers and reinstall those
2. Check your memory
http://windows.microsoft.com/en-US/windows7/Diagnosing-memory-problems-on-your-computer
3. A fresh reinstall of your operating system helps solves these kinds of issues.

1. there is no drivers missing on my system no problem reported by my system I did numerous test. and none of the other programs that they said was showing the same memory issue has the problem that I have with Traktor Pro 3.
2. My system also reports no memory problems also.
3. My system is a new laptop with a fresh windows install.

Also Friedemann as to your question why after 15 years. My first system my studio AMD desktop setup doesn't have this issue. But the waveform does stutter a lot as well but it works no wave redraw or audio dropout at all. But not as mobile as the laptop. The reason why I got the laptop in the first place. Also Traktor DJ2 wave form is very very very smooth on the studio desktop . My new laptop is the one that's having the problem. What's puzzling to me is that Traktor Pro 3 has a problem and Traktor Pro 2 doesn't even start, both programs that I paid for. But Traktor DJ 2 works fine the wave form is so smooth but it is very limited in comparison to Traktor Pro 3 that I am at a lost for words. But it's free. So I am now trying to import some of my music in Traktor DJ 2. I have stop using Traktor Pro 3 on the laptop , hopefully one day it will be fixed. To be honest I am more looking forward to Traktor DJ 2 update than anything from Traktor Pro 3 now a days, because the paid program doesn't work but the free one does very well although limited.

 

Demus I encourage you to please follow up with our Support team, they are the best equipped to help you find a solution. Thanks again for your years of support.

 

Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
Installed RAM 16.0 GB
1TB SSD
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points
Windows 10 latest update.
Updated to the latest version Traktor Pro 3 v3.41. Still the same issues, with no solution from NI about the problem that I am having. I guess that I must be the only one having this problem. Also Traktor Pro 2 won't start at all on the same system. Come on NI I paid for both programs. . I hope Traktor DJ 2 is not abandon by NI because that the only Program that works on my system But very limited compare to both pro DJ programs that I already pay for but doesn't work

 

Well after extensive testing I realize that Traktor Pro 3 has issues decoding ALAC files that causes random audio dropout and wave redraw issues and crashes on my intel laptop anyway not on my AMD desktop . So now I am unable to use Traktor Pro 3 on my new laptop because all my music collection is in ALAC format . Now just looking forward to any update to Traktor DJ 2 were I have no such issue .

 

Demus Can you please DM a small collection of the affected files so we can investigate further.