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When Native will be ready for macOS 10.15 Catalina ?

Dieses Thema im Forum "Computer Technology and Setup" wurde erstellt von suaramantra, 9. Oktober 2019.

  1. suaramantra

    suaramantra NI Product Owner

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    28
    I have ugrade to catalina .. kontakt - reaktor - and all plugin works fine in logic .. i think maybe u must install first the NI and then upgrade the osx ...
     
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  2. Davis Jork

    Davis Jork New Member

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    1
    I had massive issues after upgrading to Catalina. Most of the plugins and tools have stopped working.
    Anyway my current workaround is the following:

    update your Mac -> open terminal and use: "sudo spctl --master-disable" to deactivate the macOS X Gatekeeper.
    after NI or other manufacturers will provide us with an update dealing with the gatekeeper issue please do not forget to activate it again with:
    open terminal and use: "sudo spctl --master-enable"

    Hope this works for you!
    Cheers
     
  3. nightjar

    nightjar Active Member

    Beiträge:
    150
    My results are similar.. I've installed many KK instruments with no problems. But like you, Session Strings Pro 2 does not install. I haven't tried the other 2 you mentioned yet.
     
  4. nightjar

    nightjar Active Member

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    150
    Kontakt 6 is working OK for me in Catalin with many of instruments. Only a few instruments seem not to install... all the others are usable now for me.
     
  5. mickeyl

    mickeyl NI Product Owner

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    261
    A lot of ‚pathhelper‘ programs in Komplete and Maschine are listed as incompatible here. I reckon this is probably pretty easy to fix, but until then I will stay away from the update.
     
  6. nightjar

    nightjar Active Member

    Beiträge:
    150
    I have found the vast majority of NI things I use are already working fine in Catalina.

    I am actually welcoming Catalina as an opportunity to "purge" software overload. If a developer is not wanting to work fast to achieve Catalina compatibly with all of it's current products... then this will shape my future purchasing in a big way.
     
  7. Matt @ NI

    Matt @ NI NI Team NI Team

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    2.445
    I'm pretty sure any software developer would work as fast as they can on this topic. This is probably the most vital issue a company can encounter and the amount of support request it generates is simply too great to overlook.
     
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  8. Stormchild

    Stormchild NI Product Owner

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    478
    That said, Catalina is currently a dumpster fire so most informed users are choosing not to upgrade anyway. I probably won't install it for at least 6 months.
     
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    • Informative Informative x 1
  9. Trevor Meier

    Trevor Meier New Member

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    12
    This is a really unacceptable delay by Native Instruments. They've known Gatekeeper and 64-bit have been coming for years, and had access to the Catalina betas since June.

    This is certainly shaping my future purchasing decisions. There's no way I'm keeping locked into a software vendor that doesn't support their software. And before Matt @ NI pipes in... I know you're doing the best you can. That's the point—it's not good enough. Software updates should be happening faster, and there should be much more information and transparency. Each of us has given you hundreds or even thousands of dollars. You knew about this update well in advance, and these updates happen yearly. Now we're forced to keep our systems on an update schedule that serves you, Native Instruments, and not us, who keep Native Instruments alive with our money.

    Now I understand why Spitfire and other top-tier vendors have been moving away from Kontakt. Keeping up to date is a priority. If your software isn't ready, you've been choosing selfishly. As soon as I can move my libraries off of Kontakt, I will, and I'll just have to live with the loss of the rest of the Komplete ecosystem. But I will not mourn the loss of Native Instruments and their lack of care for existing customers.
     
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  10. Stormchild

    Stormchild NI Product Owner

    Beiträge:
    478
    You are overstating the importance of this. Lots of software isn't ready for Catalina yet, and the update has no compelling features that are worth breaking your setup for. If you want to use your iPad as a second monitor, that's been possible for years with apps like Luna and Duet. What other amazing new feature does it have that's so important you can't wait a few months?

    I don't know if you heard, but NI also went through a major restructuring over the past few months that resulted in hundreds of people losing their jobs. Maybe you don't care, and that's fine…it's not your problem, but IMO throwing a fit that you can't install an unnecessary OS update within a month of its release is way over the line of unreasonable entitlement.
     
  11. Trevor Meier

    Trevor Meier New Member

    Beiträge:
    12
    Mostly Catalina is important for under the hood changes like security architecture and the improved eGPU and Metal performance. I work in a line of business where speed is essential, MacOS is the only viable option and people’s lives and livelihoods are affected if my setup is not fast and secure. So it’s not a fit. It’s a real, legitimate concern.

    I had not heard about the restructuring, that’s sad to hear. Thanks for letting me know. It puts things in context. It also helps me know that it’s probably wise to find an alternative sooner rather than later.

    As I said, if NI can’t improve the timeline they can avert this negative attention with more information and transparency.
     
  12. Matt @ NI

    Matt @ NI NI Team NI Team

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    2.445
    We certainly understand this is a vital point for Mac OS users and have been working on this prior 10.15 release but yet had to wait for the official version (not beta) to test everything and bring compatibility updates (just like any other manufacturers).

    In regards to transparency, we literally have notes across all our channels about this topic. It's currently on the main page of our website and we sent a newsletter 2 weeks before 10.15 was released to warn customers. We have banners on the forum and support pages with additional articles about this. The forum is also filled with thread about Catalina and comments from our team. While I certainly understand we can always do better, I wouldn't go as far as saying "it's not good enough". We are also available here and happy to answer your concerns and hear your feedback.

    Legitimate question here: Was updating to 10.15 within the first month really a MUST for your business or did you purchase a new computer?
     
  13. Trevor Meier

    Trevor Meier New Member

    Beiträge:
    12
    While I'm glad for the communication, and that it's clear not to upgrade, little is clear beyond that. NI's list of compatible / incompatible software includes only three items. There is no mention of any of the dozens of other products including flagship items like Kontakt or Komplete, nor even vague timelines, a partial compatibility list or what those compatibility issues might be. So there's almost no transparency for users to set expectations with except "don't upgrade." I would say that's not good enough.


    Upgrading to 10.15 after the first or second point release and a few security gurus have had a look at the final version is a legitimate need. At the moment I'm having to compromise and find workarounds and/or use multiple machines until NI's software is ready (not easy as I'm on the road and in finishing for a large project).

    Matt, your participation here is a salve—but you shouldn't have to be putting out fires. This kind of negative attention can be averted with proactive communication that sets clear expectations so people can plan. If I'm the one to speak up, there are many more like me who haven't bothered to take the time to sign up for an account and start a dialogue here.
     
  14. Maldito

    Maldito New Member

    Beiträge:
    12
    Hello everyone,

    Actually, the last line from previous message motivated me to open an account.
    My feedback:
    Maschine MK3 and Traktor Z2 here under Catalina :(

    The Z2 freezes crashes after 5 sec as stated in another topic. Whats even stranger is that as soon as the Z2 gets plugged into the MacBook, it instantly turns into "Traktor mode" even when Traktor is not open (I have the latest beta installed).
    By that, I'm meaning that cue points buttons, start deck button etc... gets activated even when Traktor Pro 3 is not launched.
    Besides that, regular audio can be played through the z2 as a normal "sound card" dare I say

    Second problem even if I'm not sure this is Catalina related : Since a few days, when I'm using logic X and Maschine at the same time, I have a complete crash of the system with the 3 bips ( RAM could not keep up with the data). I'm conscious it can very well be due to damaged RAM, but it started roughly at the same time I did the upgrade.

    My Z2 is only 2 month old and partially unusable. I know I should have waited to update, but do you have at least an estimated time to communicate ?
    Will this Device will be usable in the future ?

    Best regards
     
  15. Matt @ NI

    Matt @ NI NI Team NI Team

    Beiträge:
    2.445
    We always appreciate feedback / dialogue and I certainly don't mind discussing this on here from a support perspective. You can rest assured you are not the only one on 10.15 now. We speak to customers on a daily basis about possible issues when upgrading to the new Mac OS. With that said, we are still testing and working on the large majority of our instruments and so listing every other product with "not compatible" in this list might not be super useful. I'll check now with the team to see if we can provide a bit more information than what is listed at the moment.
     
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  16. Marshall Thompson

    Marshall Thompson New Member

    Beiträge:
    1
    I recently purchased Komplete 12 Ultimate Collector's Edition and had things working great. Then I had to get a new computer with Catalina installed. After a month (ish) of trying to get Native Access and Maschine running with OS X Catalina, I finally got things to work. I used the following steps:

    1. Run "sudo spctl --master-disable" in a terminal window to deactivate the macOS X Gatekeeper. (Thanks to Davis Jork, above, for this part)
    2. Open System Preferences > Security & Privacy > Privacy (tab) and select "Full Disk Access" in the left pane. Check the box for Native Access. See the below screenshot.
    Screen Shot 2019-11-08 at 6.57.03 PM.jpg
    3. If your plugins are installed on an external drive, you may need to rename the external drive. My plugins are all installed on a 1TB external SSD, so I had to perform this step to get things working. My drive was called "Marshall 1TB" and I renamed it to "MusicProduction". To rename, right-click on the drive in the left sidebar of finder and select the option to rename.
    4. Open Native Access and install or repair each plugin / application that requires it.
    5. Run "sudo spctl --master-enable" in a terminal window to enable the security gatekeeper, again. (Again thanks to Davis Jork)
    6. Open Open System Preferences > Security & Privacy > General (tab) and select "App Store and identified developers".
    Screen Shot 2019-11-08 at 7.02.03 PM.jpg

    All above steps were necessary for things to work. I was able to repair broken modules and install all remaining modules. Number 7, below, is a personal preference to avoid possible future issues.

    7. Go back into System Preferences > Security & Privacy > Privacy (tab) and select "Full Disk Access" in the left pane. Check the box for all remaining Native Instruments products. Maschine was actually working before I performed this step, but it makes sense to me to avoid possible issues in the future by allowing all Native Instruments products to access hard disks.
     
    Zuletzt bearbeitet: 9. November 2019
  17. ShelLuser

    ShelLuser NI Product Owner

    Beiträge:
    1.313
    So I disliked your post, I don't dislike "just because" but if possible explain my actions.

    See, my issue with your comment is this:

    Keyword: any software developer.

    My advice (to Trevor): get out of your NI bubble and look around to what's happening in the world around you. Because guess what?

    Reason Studios (yech, "Propellerheads" in my book) said this about Catalina just one month ago. Short version: it causes issues for several of their products. I quote: "we recommend that you do not update to macOS 10.15 until we have finished testing and made a full compatibility statement.".

    Ableton anyone? Huge firm, hard to miss, Berlin neighbors of N.I. I might add and my personal favorite: uh oh... There seems to be some issues with the recent Ableton Live 10.2 ("Live 10 compatibility") and Catalina. Something about Catalina causing issues?

    Naah, what do they know right? As a matter of a fact: all these firms (Ableton, Reason Studios & Native Instruments) are right in my sig, so that's the connection. I take a liking to firms who hate on Apple, the only explanation which makes sense! :rolleyes:

    But yah, please explain me this? This is the first I found (I couldn't be bothered to put in too much effort in this useless post of mine) and I quote: "
    DAW And Audio App Owners – Beware macOS Catalina
    "

    'nough said.

    This isn't about NI, open your eyes, this is about nearly all major products on the whole planet. Catalina is a joke within this context: you're barking up the wrong tree as the saying goes, go bug Apple for releasing a seriously shoddy product.
     
    Zuletzt bearbeitet: 9. November 2019
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  18. Paule

    Paule NI Product Owner

    Beiträge:
    7.555
    Apple don't care about software coder!?
     
  19. EvilDragon

    EvilDragon Well-Known Member

    Beiträge:
    19.938
    Yes and that was not enough because Apple made breaking changes between the last beta and final 10.15 release which forced a lot of devs to in some cases go back to the drawing board. If you didn't know this, well now you know.

    Also it is absolutely not advisable to jump into a fresh OS update within the first month or two. Neither Apple nor Microsoft are free from mistakes and bugs galore. If you want your workflow to stay safe and speedy, ironically you should stay a version behind for at least 2-3 months or so.
     
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  20. nightjar

    nightjar Active Member

    Beiträge:
    150
    As I said in my earlier post, most of my software that I use from NI is already working in Catalina even if not officially approved yet.

    I give NI a good grade on their attentiveness to the transition to Catalina. There are some other developers that I feel are not doing as good of a job as NI.. and I welcome Catalina as a defining event to weed out some of this other software.

    I have two boot volumes on my MacBook Pro, one is Mojave and one is Catalina. With APFS, Apple has made it very convenient to set up a dual boot system. I predict that all the stuff that I actually plan to use will be working fine in Catalina before the end of the year or there abouts.