Where to send the files needed for activation?

Hi,

I bought traktor scratch grosscrade approx month ago and now I want it to be activated. Main problem is that I have to send some documents (crossgrade form, invoices) to NI via email BUT the email where I have to send the files does not work (sales@native-instruments.de).

So what now? I'm stuck with the demo version because nobody has told me alternative email. I have created 2 support tickets about this but it has been I think 10 days but no reply. Hmm...

 

I am a little confused by your post. Are you trying to authorize the product using "Offline Activation" (i.e. your music computer is not connected to the internet)?

In either case you need to use the Service Center application to activate/register your new product
http://www.native-instruments.com/index.php?id=activate

 

Heres quote from instructions how to activate crossgrade:

http://www.native-instruments.com/fileadmin/redaktion_upload/pdf/TRAKTOR_Scratch_Crossgradeform.pdf

So email does not work. Tried fax, does not work! then theres the "snail mail". Mayby Ill post the documents but it will cost some money and it is very very slow!

 

I am a little confused. I assume you must be a "Serato Scratch Live" user living in Europe?

If the provided email addresses don't work (different ones for U.S. and Europe) I would suggest calling them.

I would NOT recommend sending them via snail mail; you should talk to someone and get their specific name and email address.

Also, here is more official contact info:
http://www.native-instruments.com/index.php?id=contactinfo_us

 

That is true.

I will try now the U.S. email. Maybe it will work. I just assumed that because I live in europe i have to deal with europe office.

 

after all the fuzz i got it finally activated. cheers!

 

Where did you send all the info? I have the same problem as you and nobody answers me the ticket from the NI website!

 

Hi albertc,

I have seen that the first ticket has been replied to in the meantime by our Sales team. For the second one from two days ago, you should get a reply very soon.

 

Thanks Marius, everything is correct. Just ignore the second ticket, it was only a reminder of the first.