Why Oh Why....

_ ========================================
Message date : Dec 05 2003, 11:03 AM
From : Dan Santucci <daniel.santucci@native-instruments.de>
To : jonathanfroggatt@fsmail.net
Copy to : Marius Wilhelmi <marius.wilhelmi@native-instruments.de>, Matthew Smith
<matthew.smith@native-instruments.de>
Subject : user rergistration

Hi Johnathan,

I have checked your account and it seems that you have two usernames and two
passwords. _Is this intended? _There is no limit to how many accounts you can have,
but please know that it makes organizing things for the customer often confusing. _

If you would like to change the account, we call this merging, then let me know how I
should handle this. i.e. which one you want to keep.

Known accounts for last name Froggatt

username:
password:
product: Kontakt 1.5

username:
password:
product: Kontakt


Best,

Dan Santucci

<Please include all previous emails in your response>

-> Daniel Santucci _ _ _ _ _ _ _ _ _ _ -> Technical Support
-> Native Instruments GmbH _ _ _-> Schlesische Str. 28
-> D-10997 Berlin _ _ _ _ _ _ _ _ _ _ _ -> Germany
-> daniel.santucci@native-instruments.de
-> http://www.native-instruments.com
NO NO NO NO NO NO NO.
Oh, so i can download the update can i... have YOU tried? so my username and pass
works now. It does ....but now under the update it says'in order to download,please
register your product F***. I've done this but.... ok I'll try again. so off to the
registration page.
i select kontakt and put in v.1.5 serial number. it dosent belong to the chosen product,
but hey,NI I notice that the serial number example indicates(due to spaces and
number of stars) that your asking for the original serial...cool (IVE BEEN THROUGH
THIS TOO MANY TIMES). i put in the original serial+THe serial number has allready
been registered. I F******** no that. So ,I then go to check my data... all is well, What
the hell is going on. YOU GET ME THE UPDATE.
And now im upset AGAIN help me now. and,,,do not try to pin ever again "you
shouldnt have multiple accounts...it confuses things"on me. Before I bought the 1.5 I
was discussing with your team that I forsee that their could be problems due to the
fact that the original was registered in my brothers name. YOU SHOULD OF
SORTED IT OUT. IVE ONLY BEEN DOING WHAT YOUR TEAM RECOMMENDS.
YOUR TEAM SAID THEIR WOULDNT BE A PROBLEM IF I REGISTERED THE
ORIGINAL IN _MY NAME>> I DID.
HELP NOW. Im having some breakfast, a break from this S*** and the hopefully you
will of replied with some advice that works otherwise as a farewell to NI and before I
demand a FULL=refund Im going to spend the afternoon giving people advice on
your forum.
PLLLLEEEEAAASSSEE help. dont just give me rubbish anymore. All, these mails are
now being logged and saved.
Freeserve AnyTime - HALF PRICE for th

 

oh...

Just to keep you informed? im at present at last downloading the update. Why have I once again been let down by NI in the fact that you havent replied to my mails?
Simple questions to help me put this damn piece of software on my system and hopefully, after 3-4 weeks have been pi***** up the wall due to incompetance, have a studio that works again.
HHHHHHEEEELLLLPPPPP ME .

ps.when i was a customer service advisor,I got pleasure and satisfaction out of helping people. Sorry to other forum users who read all this. once again,its the only way with NI to get a response

 

Please stick with me....

_ To Dan,Marius and team.
Ok....Were getting their.....
Please now lets just be polite. Will you now answer my previous question about the installation process as the download is at last complete(its taken weeks.) and as said, I want to do it 'text book right'.
thankyou.

ps.
and... I promise... unless any more problems... I wont be gracing your forum pages ever again. I'd even come up with a 'forum game'. Its called 'mach-5 tennis'. Forum users see how many times they can type and post(no cheating with copy'n'pastes 'mach-5' texts in an allotted forum thread/time bracket. Every one posts 'mach 5' as many times possible whilst the mediator squashes and deletes them! The winner could possibly be also announced by the mediator?! Childish but could be some christmas fun.... (possibly not-allowed?)
peace..
thanks...
pps.Please answer my questions you have many times regarding the installation. im ready to go.....and am genuinly looking forward to having what is a superb program working again.

 

Thankyou..

Hi Matt,
Thanks to all at NI. I have kontakt on my system with logic and no 'logic unexpectadly quit' yet.
Sorry to all for bad language/temper.
So, hopefully all is good now and off to write some tracks at last. Happy Christmas(a bit early?) to you all and hopefully the flaming lips of Private Jet will no longer be gracing your forum or e-mails unless...............
the 'multi-instrument' side dosent work.Thats how I need your program working....time will tell...the next few hours the truth be known....

Also, please look into the copy protection thing. it really does just punish honest paying customers. I disagree with cracks and like to support developers like yourselves,how else are we able to and excellent software(when its solid), but I expect many PC users are allready on cracks of 1.5 and I feel that the dongle route etc is possibly the best.

gone unless problems...
Thankyou
J.F

 

oh...

apologies to the chap i wrote "tried to pin that one on me" , sorry ,just upset and a little raged.

 

private jet happy

Were running! and no crashes yet...
thankyou for your help. Once again,sorry about the rage/artistic mentality etc... My music and powerful software is my life. Please forward this to those concerned. If i find any niggles i will be polite now i can use the correct channels(support form). also, respect to NI for having a forum.
You may delete/lock this thread or whatever you do.
cheers. and
Happy christmas*

 

Whoa, that was quite a read!

Anyway, nice to know that it worked out for you. Welcome to the "no complaints" club =)