winter warmer deal?

Hmmm.

Just looked at the info I got sent and what I read on their site.

The email with their Christmas deals had various large headings, one saying

"FREE SOFTWARE UPGRADE WITH EVERY INTERFACE"

Under that it says

Our winter offer** is still running

AT the very bottom of the email, it says

** Buy one of the audio interfaces mentioned in this newsletter between Nov. 1 and Dec. 31, 2011, and activate the included TRAKTOR LE 2 software before Dec. 31, 2011. You'll then receive a new serial number via email to upgrade your software.


However, that's not exactly what's implied by the wording of the email. Either it's EVERY interface or it isn't. When I initially got the email, I simply clicked on the deal and was taken to their Traktor Winter Deal page. I didn't ever realise I might not be legible until I asked where my s/n was on here and someone mentioned it.

I read the following on the winter deals page and it was this that made me ask for my serial number.

HOW TO GET TRAKTOR PRO2 / TRAKTOR DUO 2 FOR FREE

Buy the audio interface of your choice from the Online Shop or from a dealer near you within the two month offer period.
Register the included TRAKTOR LE 2 software before the end of December 2011.
We will send you an email with the serial number for your free upgrade to the relevant software.

I still say, I've fulfilled my obligations as stated on their site by buying the audio interface of my choice, the Komplete Audio 6

 

I agree and I believe we are in compliance. I hope they do the right thing.:|

 

Hell-o ,

.... Audio10 , Ticket#2011123110003001 ...

 

same problem

I bought an audio 10 2 days after Christmas, and also a couple of control vinyls, spending over $400 on this equipment, i did this because i saw the promo that we would get a free copy of the pro upgrade.
After registering my product i waited a day, and still didnt get the code, so i called support and talked to someone who confirmed that i had registered everything properly, and that i should get my upgrade within 3 business days, it has now been over 5 business days, and im unable to use the audio 10 as a control vinyl interface because i still havent received the upgrade email.
I am quite upset, because i was planning on using this system for a gig tonight, and i cant because i still havent received my product key.
If i dont get it soon im going to return the audio 10 and the vinyls, and i will post on all the forums that i am a member of about this sub par experience.

Ticket#2011123010007634

 

I upgraded my traktor from traktor le to traktor le 2 but serial is not working ...
[Ticket#2011122810003928] need help...

 

Same problem here: [Ticket#2011123110004671]

 

ordered traktor audio 2 on december 22nd and because of shipping delays, didn't get it till today. how do i get my upgrade?

still haven't heard back from support after 5 days... they say there are lots of emails about the grace period...

note: i specifically emailed 5 days ago prior to receiving the product SPECIFICALLY to ensure that I could still get the deal.

 

Just received the following email from NI

----------------------------
Dear DJ,

Congratulations on buying a TRAKTOR AUDIO Interface and registering your new TRAKTOR LE 2 software during our Winter Deal sales special!
You now qualify for a free copy of TRAKTOR PRO 2. Please find below your personal serial number for product activation.

Your TRAKTOR PRO 2 serial number is: ...........................................
------------------------------

So they did honour it even though I brought the Komplete Audio 6 not the Traktor Audio.

Very happy

 

Mine reads like this:

Dear DJ,
Thank you for registering TRAKTOR PRO 2 Upgrade :
XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

As a registered NI user you now have immediate access to TRAKTOR PRO 2 Upgrade updates, the NI Knowledge Base, our support system, online tutorials, and the User Forum. Users of ABSYNTH, GUITAR RIG, PRO-53, KONTAKT, REAKTOR and REAKTOR SESSION can also take advantage of the NI User Libraries.

I never got the d/i link to Traktor PRO 2, much less register it. Should I just enter the serial they supplied into the demo download in hopes that it will activate?

EDIT- on a hunch, I went into Service Center and under my registered products I saw a button Upgrade, to the right of Traktor LE 2. I cliked on it and entered the serial number and it upgraded me to Traktor Pro 2! Thaks Ni, you're a real stand up company that knows how to please it's customers.

 

Please, remember me

 

Just wanted to say that they sent me the serial for Traktor 2 Duo today that goes with the Winter Warmer deal when I bought my Audio 2 DJ. Kompletely satisfied customer here.

 

Problem solved, thanks!