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Would like some clarity on Mac OS Mohave

Discussion in 'NATIVE ACCESS' started by gkeinsea, 3/10/18.

  1. gkeinsea

    gkeinsea New Member

    Messages:
    9
    Hey Everyone,
    My NI software goes back to Komplete 8,9,10,11 and the original Maschine.
    Recently, I purchased Maschine MK 3 and upgraded to Komplete 12 and am running Mac OS Mohave.
    To my surprise, none of the Maschine Expansions that came with the MK 3 nor any of the original expansions I originally purchased were activated and just show demo mode and yet, the software for the Maschine MK 3 installed with no trouble.

    Also, none of the Komplete 12 update shows up in Native Access yet my user account shows the purchased serial numbers.
    I read the statement about Mohave and the testing still ongoing but does that mean that Native Access does not recognize it at all and basically I am going to have to wait until the testing is complete before I can use the products I purchased? It seems to me that if there was such a test ongoing that none of my NI products would work with Mohave and yet the current version of Maschine and all my Komplete 11 software works fine.
    Are there any others facing this issue?
    Thank you for your response in advance.
     
  2. Simchris

    Simchris NI Product Owner

    Messages:
    954
    I am waiting on the .1 or .2 update to Mojave before installing. It's "madness" to install the first version of any new MacOS in regard to music users, as it usually takes couple of hiccups for everybody to get in sync with the 'actual release.' If you have moved to Mojave already, you might have issues, but no idea what those might be or why. Could be changes to security policy, changes to the in-built software update system, new changes to the 'desktop' which many apps use to float the installer file, etc. -- this is also why doing a backup of your system prior to moving to new MacOS is a critical task if you need to actually use your computer.

    My advice is to watch the N.I. status page over the next couple of days/week on compatibility as they may push out a hotfix update and the .1 update to Mojave is out in beta and likely coming soon, although may be unrelated to your issue.

    Status page:
    https://support.native-instruments....0335178-macOS-10-14-Mojave-Compatibility-News

    I am waiting for the dust to settle as I have been bitten before on this issue with my Macs.

    Just some feedback and "I hear ya brother!" :)
     
  3. gkeinsea

    gkeinsea New Member

    Messages:
    9
    Thank you Simchris!
    It's nice to know I am not the only one!
    Your reply is much appreciated.

    G