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Your customer support needs attention

Discussion in 'AKOUSTIK PIANO' started by triangle, Jul 7, 2007.

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  1. triangle

    triangle NI Product Owner

    Messages:
    55
    I sent a sales support email recently.
    I ask a very simple question, about how I supply proof of ownership to your online shop, when I purchase the Akoustik Piano crossgrade.

    No sign of a reply, business must be good for your company, if this is how you deal with a sales inquires.

    I also notice problems on this page where threads asking for help, go unanswered for several days, and sometimes never replied to.

    T
     
    triangle, Jul 7, 2007
    #1
  2. BobTheDog

    BobTheDog NI Product Owner

    Messages:
    1,339
    Hi,

    This forum is not a tech support forum run by NI but rather a forum for users helping other users.

    Why don't you ring NI?

    Cheers

    Andy
     
    BobTheDog, Jul 10, 2007
    #2
  3. triangle

    triangle NI Product Owner

    Messages:
    55
    I went through the propper channels, posted to Sales request info, and got an automated reply.
    Still no reply with any information.

    It can't be that difficult to reply to an enquiry.

    I posted here, to see if there just might be an NI guy browsing
     
    triangle, Jul 10, 2007
    #3
  4. BobTheDog

    BobTheDog NI Product Owner

    Messages:
    1,339
    Ringing up is the best way, you could wait for weeks for support over email.

    Cheers

    Andy
     
    BobTheDog, Jul 10, 2007
    #4
  5. triangle

    triangle NI Product Owner

    Messages:
    55
    Just now, received Email answer from NI.
     
    triangle, Jul 10, 2007
    #5
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