Z2 Fader issue, but NI haven't/won't reply to my ticket!

Hi All,
I have a traktor Z2 mixer and currently it has dead spots on the faders. I've recalibrated them repeatedly but no joy. I have started a ticket through the NI support page but I have had no reply. I used to be able to email direct and get support from 'Nick @ NI: I sent a diagnostic about another issue in the summer, and got help on that, but that's gone dead as well.

I have recalibrated the faders through the software numerous times, no joy.

Can anyone help at all? I need my mixer working, any advice on the mixer issue, or what the hell has happened to NI support would be much appreciated.
Sam

 

Hey Sam!
Thank you for letting us know.
I was able to find your request but it looks like you haven't replied to the message we sent you asking for the results of our support tool.
Can you please check your email and check if our reply is not already with you or in your spam ?
If not, let me know and I'll send again right away.
Matt

 

Hi Matt, many thanks for getting back to me. I got your message and this reply on my email. Please can you re send me the email reply?

 

Sure I will do right now - thank you!

 

HI matt, Did you send the email? Not got it yet, checked junk

 

I have actually already an hour ago :/
Did you check your SPAM on your hotmail by any chance ?

 

Yes I checked all: can you send to another email address, and is there a secure way to send that to you please?

 

I can add another email in CC - just PM me so we can sort this out