CONTACT INFORMATION

Address, phone numbers, support etc.

QUESTIONS BEFORE YOU BUY

General questions about our products, compatibility, demo versions, updates, upgrades, crossgrades, the NI website, etc.


Use our Presales Support Form

QUESTIONS ABOUT YOUR ORDER

Order related questions (e-vouchers, serial no. and payment issues). Please check the Online Shop FAQ before contacting our support team.

Use our Order Support Form

QUESTIONS ABOUT REGISTRATION

Get help with your product activation, hardware registration, Service Center or your NI user account.


Use our Registration Support Form

TECHNICAL SUPPORT

Troubleshoot and fix issues with NI products. Please check for updates, the manual, and Knowledge Base before contacting our product experts.

Use our Technical Support Form
 

POSTAL ADDRESS - USA

NATIVE INSTRUMENTS North America, Inc.
6725 Sunset Boulevard
5th Floor
Los Angeles, CA 90028
USA

POSTAL ADDRESS - GERMANY

NATIVE INSTRUMENTS GmbH
Schlesische Straße 29-30
D-10997 Berlin,
Germany


TELEPHONE NUMBERS - USA & CANADA

Main Office / Sales & Presales

If you are calling from within the USA,
you can call toll-free on:
Tel.: 1-866-556-6487
Fax: 1-866-556-6490

From outside the USA
you can reach the US office at:
Tel.: +1.323.467-5260
Fax: +1.323.372-3676

Technical Support (registered users only)
Tel.: +1.323.467 2693
Please also note our Support Policy...

Hours of Business
Monday – Friday 11:00 – 5:00 pm PST

TELEPHONE NUMBERS - BERLIN, GERMANY

If you are calling from within Germany, please ignore the international dialling code for Germany (+49) and add a 0 before the Berlin area code (030...).

Main Office

Tel.: +49.30.61 10 35-0
Fax: +49.30.61 10 35-2600

Hours of Business
Monday – Friday 9:00 - 18:00 CET

Registration Support or
Technical Support
(registered users only)
Tel.: +49.30.61 10 35-1400
Fax: +49.30.61 10 35-2400
Support is available from 11 - 17:00 CET (Monday to Friday)
Please also note our Support Policy...


Order Support:
Tel: +49.30.61 10 35-1300
Fax: +49.30.61 10 35-2300
Hours of business: 11:00 - 17:00 CET (Monday to Friday)




POSTAL ADDRESS - JAPAN

NATIVE INSTRUMENTS Japan KK
YO Building 3F
Jingumae 6-7-15, Shibuya-ku,
Tokyo 150-0001

TELEPHONE NUMBERS - JAPAN

Main Office

Tel.: +81.3.4540-6100
Fax: +81.3-4540-6110

Hours of Business
Monday – Friday 10:00 am – 6:00 pm (JST)
 

 
Imprint according to German Teleservices Act (TMG)

Native Instruments Germany

Native Instruments GmbH
Schlesische Strasse 29-30
10997 Berlin
info@native-instruments.de
Phone numbers and contact...

Management Board: Daniel Haver, Mate Galic

Amtsgericht Charlottenburg
HRB 72458
USt-IdNr. DE 20 374 7747