HOW CAN WE HELP YOU?

Visit the following pages for general questions, help with an order, product registration, or technical issues with your product.

QUESTIONS BEFORE YOU BUY

General questions about our products, compatibility, demo versions, updates, upgrades, crossgrades, the NI website, etc.

PRE-SALES SUPPORT

ORDER SUPPORT

Order-related support: Order status, e-vouchers, serials, billing, payments, delivery, shop issues, and more

ORDER SUPPORT

REGISTRATION SUPPORT

Get help with your product activation, hardware registration, Service Center or your NI user account.

REGISTRATION SUPPORT

KOMPLETE SUPPORT

Technical Support for all software instruments, effects, bundles, and KOMPLETE hardware

KOMPLETE SUPPORT

TRAKTOR SUPPORT

Technical Support for all TRAKTOR DJ software and hardware products

TRAKTOR SUPPORT

MASCHINE SUPPORT

Technical Support for all MASCHINE hardware and software, plus MASCHINE Expansions

MASCHINE SUPPORT

NI OFFICES

Native Instruments North America, Inc.

6725 Sunset Boulevard
5th Floor
Los Angeles, CA 90028
USA

Main Office / Sales & Presales
If you are calling from within the USA,
you can call toll-free on:
Tel.: +1 866 556 6487
Fax: +1 866 556 6490

From outside the USA
you can reach the US office at:
Tel.: +1 323 467 5260
Fax: +1 323 372 3676

Hours of Business
Monday – Friday 11:00 – 5:00 pm PST

Technical Support (registered users only)
Tel.: +1 323 467 2693
Please also note our Support Policy.

Native Instruments GmbH

Schlesische Straße 29-30
D-10997 Berlin,
Germany

Main Office
Tel.: +49 30 611035-0
Fax: +49 30 611035-2600

Hours of Business
Monday – Friday 9:00 - 18:00 CET

Technical Support (registered users only)
Tel.: +49 30 611035-1400
Fax: +49 30 611035-2400
Hours of business: 11:00 - 14:00 CET (Monday to Friday)
Please also note our Support Policy.

Registration Support
Tel.: +49 30 611035-1400
Fax: +49 30 611035-2400
Hours of business: 11:00 - 17:00 CET (Monday to Friday)

Order Support
Tel: +49 30 611035-1300
Fax: +49 30 611035-2300
Hours of business: 11:00 - 17:00 CET (Monday to Friday)

Native Instruments Japan KK

YO Building 3F
Jingumae 6-7-15, Shibuya-ku,
Tokyo 150-0001
Japan

Main Office
Tel.: +81 3 4540 6100
Fax: +81 3 4540 6110

Hours of Business
Monday – Friday 10:00 am – 6:00 pm (JST)

Native Instruments UK Ltd

18 Phipp Street
London
EC2A 4NU
United Kingdom

Main Office
Tel.: +44 207 9207500
Fax: +44 207 9207510

Hours of Business
Monday – Friday 9:30 - 18:00 (WET)

Technical Support (registered users only), Registration Support and Order Support
Tel.: +44 845 5272006
Technical Support - Hours of business: Monday – Friday 10:00 - 13:00 WET
Registration and Order Support - Hours of business: Monday – Friday 10:00 - 16:00 WET
Please also note our Support Policy
Legal note according to German Teleservices Act (TMG)

Native Instruments GmbH
Schlesische Strasse 29-30
10997 Berlin
Germany
info@native-instruments.de

Management Board: Daniel Haver, Mate Galic

Amtsgericht Charlottenburg
HRB 72458
USt-IdNr. (VAT number) DE 20 374 7747