Questions about features, compatibility, demo versions, the NI website etc. (No Technical Support! No Registration Support!)
More...
CONTACT INFORMATION
Questions about registration, user accounts, passwords, address data, serial numbers, download problems etc.
Registration Support...
A lot of questions about delivery times and costs, invoices, prices, CD and manual exchange, or shop problems are answered here.
Online Shop FAQ
You can also contact our Order Support if you have order-related questions.
Technical Support for registered users, covering installation, compatibility, bugs, faulty hardware, improvement suggestions etc.
Technical Support...
Tip: Please visit our Knowledge Base before contacting the support team.
Please also note our Support Policy...
NATIVE INSTRUMENTS North America, Inc.
6725 Sunset Boulevard
5th Floor
Los Angeles, CA 90028
USA
NATIVE INSTRUMENTS GmbH
Schlesische Straße 29-30
D-10997 Berlin,
Germany
Main Office / Sales & Presales
If you are calling from within the USA,
you can call toll-free on:
Tel.: 1-866-556-6487
Fax: 1-866-556-6490
From outside the USA
you can reach the US office at:
Tel.: +1.323.467-5260
Fax: +1.323.372-3676
Technical Support (registered users only)
Tel.: +1.323.467 2693
Please also note our Support Policy...
Hours of Business
Monday – Friday 11:00 – 5:00 pm PST
If you are calling from within Germany, please ignore the international dialling code for Germany (+49) and add a 0 before the Berlin area code (030...).
Main Office:
Telephone: +49.30.61 10 35-0
Fax: +49.30.61 10 35-2600
Hours of business: 09:00 - 18:00 CET (Monday to Friday)
Registration Support or
Technical Support (registered users only)
Tel: +49.30.61 10 35-1400
Fax: +49.30.61 10 35-2400
Support is available from 11 - 17:00 CET (Monday to Friday)
Please also note our Support Policy...
Order Support:
Tel: +49.30.61 10 35-1300
Fax: +49.30.61 10 35-2300
Hours of business: 11:00 - 17:00 CET (Monday to Friday)
Order Support in Japanese:
Tel: +81345209242
Hours of business: 8:00 - 11:00 CET (Monday to Friday)
Questions about the website:
webmaster@native-instruments.de
Imprint according to German Teleservices Act (TMG)
Native Instruments Germany
Native Instruments GmbH
Schlesische Strasse 29-30
10997 Berlin
info@native-instruments.de
Phone numbers and contact...
Management Board: Daniel Haver, Mate Galic
Amtsgericht Charlottenburg
HRB 72458
USt-IdNr. DE 20 374 7747
