PAYMENT METHODS AND SHIPPING

PAYMENT METHODS

  • PayPal: secure and fast payment via PayPal
  • Credit Cards: We accept VISA, MasterCard, AMERICAN EXPRESS*, JCB and Diner's Club International
    ("Verified by VISA" and "MasterCard SecureCode" are supported by NI)
  • Debit Cards: VISA debit cards, Carte Bleue (F), Carte Bancaire (F), Mister Cash (B), postepay (IT)
  • Direct Bank Transfer Services: iDEAL (NL)
  • Please note that for subscription services, credit card (VISA / MasterCard) and PayPal are accepted.
  • Klarna (Austria, Belgium, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Netherlands, Slovakia, Slovenia, Spain, United Kingdom, and the United States)


*Payment by American Express currently not available in Japan and Australia.
*Payment by PayPal currently not available in Kosovo, Montenegro, Saint Barthélemy, Saint Martin (French part), Serbia and Turkey.

SHIPPING

Free shipping via standard delivery in the USA, Europe, Japan, and in many other countries. See below for more info.

Shipping costs apply in these countries.
Express delivery available in many countries/regions – additional costs apply.

DELIVERY TIMES

The table below shows estimated delivery times for standard and expedited shipping.

You'll see detailed information on delivery times during checkout, after you've added a product to your cart. Please note that unexpected shipping delays are a possibility.

SHIPPING Standard Delivery Expedited Delivery
USA FREE SHIPPING

5-8 working days
(Fedex Ground)
3 working days (Fedex 3rd day)
Mexico Shipping costs apply
4-15 working days (Fedex Economy)
Europe (EU) FREE SHIPPING

2-4 working days
(UPS Standard)
1-2 working days (DHL / UPS Express)
Europe (Non-EU) FREE SHIPPING

11-14 working days
(standard delivery)
4-6 working days (UPS Standard)
2-3 working days (DHL Express)
United Kingdom FREE SHIPPING

11-14 working days
(UPS Standard)
Germany FREE SHIPPING

3 working days (DHL)
1-2 working days (DHL Express)
Japan FREE SHIPPING

2-3 working days
(Yamato Standard Home Delivery)
KOMPLETE KONTROL S88: 3-5 working days (SEINO Standard)
Shipping to remote locations may take longer
Central and South America FREE SHIPPING (excluding the following countries)

7-28 working days
Taiwan, Singapore, South Korea Shipping costs apply
4-5 working days (Fedex Economy)
Australia FREE SHIPPING

6-8 working days
(Fedex Economy)
New Zealand, Pacific Islands Shipping costs apply
6-8 working days (Fedex Economy)
Rest of Asia, India Shipping costs apply
7-9 working days (Fedex Economy)
Africa, Middle East, Russia Shipping costs apply
Up to 4 weeks (standard delivery)
10-15 working days (DHL WPX)

SHIPPING COSTS (FOR AREAS WITHOUT FREE SHIPPING)

We charge $50 for all hardware products in these countries
(exception: In Canada shipping is between 25 and 50 CAD).
Please note: Additional duties, taxes and brokerage fees may apply, depending on where you live. Native Instruments is not responsible for any additional duties, taxes, or brokerage fees. Please see our General Terms and Conditions for details.