PAYMENT METHODS AND SHIPPING

PAYMENT METHODS

  • PayPal: secure and fast payment via PayPal
  • Credit Cards: We accept VISA, MasterCard, AMERICAN EXPRESS, JCB and Diner's Club International.
    ("Verified by VISA" and "MasterCard SecureCode" are supported by NI)
  • Debit Cards: VISA debit cards, Carte Bleue (F), Carte Bancaire (F)
  • Direct Bank Transfer Services: SOFORT Banking (Germany, Austria, France, Belgium), iDEAL (NL)

SHIPPING

Free shipping is available worldwide for most standard delivery product orders.

Shipping costs apply in these countries. If you need your products sooner, many countries/regions offer express delivery – additional costs apply.

DELIVERY TIMES

The table below shows estimated delivery times for standard free shipping and paid express delivery.

You will receive more detailed information on delivery times for your area at the checkout stage. Please note that unexpected shipping delays are a possibility. Free shipments cannot be tracked.
SHIPPING Standard Delivery Express Delivery
USA FREE SHIPPING

6-8 working days
(UPS Ground)
3 working days (UPS 3-Day)
2 working days (UPS 2-Day)
1 working day (UPS Standard Overnight)
Canada FREE SHIPPING

6-8 working days
(UPS Canada Standard)
Mexico Shipping costs apply for certain products.
4-15 working days (UPS)
Europe (EU) FREE SHIPPING

6-8 working days
(standard delivery)
2-4 working days (UPS Standard)
Europe (Non-EU) FREE SHIPPING

7-9 working days
(standard delivery)
3-4 working days (UPS Standard)
Germany FREE SHIPPING

3 working days (DHL)
2 working days (UPS Standard)
Japan FREE SHIPPING

2-3 working days
(Yamato Standard Home Delivery)
Shipping to remote locations may take longer
Central and South America FREE SHIPPING (excluding the following countries)

4-15 working days
Taiwan, Singapore, South Korea Shipping costs apply for certain products.
4-5 working days (Fedex Economy)
New Zealand, Pacific Islands Shipping costs apply for certain products.
6-8 working days (Fedex Economy)
Rest of Asia, India Shipping costs apply for certain products.
7-9 working days (Fedex Economy)
Africa, Middle East Shipping costs apply for certain products.
Up to 4 weeks (standard delivery)
4-6 working days (DHL WPX)

SHIPPING COSTS (FOR AREAS WITHOUT FREE SHIPPING)

These costs apply in these countries.
Products Shipping Costs
TRAKTOR AUDIO 2
TRAKTOR KONTROL F1
TRAKTOR KONTROL X1 MK2
TRAKTOR KONTROL Z1
KOMPLETE AUDIO 6
KOMPLETE 10
MASCHINE MIKRO MK2
TRAKTOR SCRATCH A6
TRAKTOR SCRATCH A10
TRAKTOR KONTROL S2 MK2
TRAKTOR KONTROL S4 FLIGHTCASE
$50
KOMPLETE 10 ULTIMATE
MASCHINE MK2
MASCHINE STUDIO
TRAKTOR KONTROL S4 MK2
TRAKTOR KONTROL Z2
$100
Please note: Additional duties, taxes and brokerage fees may apply, depending on where you live. Native Instruments is not responsible for any additional duties, taxes, or brokerage fees. Please see our General Terms and Conditions for details.