PAYMENT METHODS AND SHIPPING

PAYMENT METHODS

  • PayPal: secure and fast payment via PayPal
  • Credit Cards: We accept VISA, MasterCard, AMERICAN EXPRESS*, JCB and Diner's Club International
    ("Verified by VISA" and "MasterCard SecureCode" are supported by NI)
  • Debit Cards: VISA debit cards, Carte Bleue (F), Carte Bancaire (F), Mister Cash (B), postepay (IT)
  • Payment in advance by bank transfer (Austria, Belgium, Cyprus, Estonie, France, Finland, Germany, Greece, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Portugal, Slovak Republic, Slovenia, Spain, not applicable to downloads)
  • Direct Bank Transfer Services: SOFORT Banking (Germany, Austria, France, Belgium), iDEAL (NL), POLi (Australia)


*Payment by American Express currently not available in Japan and Australia.

SHIPPING

Free shipping via standard delivery in the USA, Canada, Europe, Japan, and in many other countries. See below for more info.

Shipping costs apply in these countries.
Express delivery available in many countries/regions – additional costs apply.

DELIVERY TIMES

The table below shows estimated delivery times for standard and expedited shipping.

You'll see detailed information on delivery times during checkout, after you've added a product to your cart. Please note that unexpected shipping delays are a possibility.
SHIPPING Standard Delivery Expedited Delivery
USA FREE SHIPPING

6-8 working days
(UPS Ground)
3 working days (UPS 3-Day)
2 working days (UPS 2-Day)
1 working day (UPS Standard Overnight)
Canada FREE SHIPPING

6-8 working days
(UPS Canada Standard)
Mexico Shipping costs apply for certain products.
4-15 working days (UPS)
Europe (EU) FREE SHIPPING

2-4 working days
(UPS Standard)
1-2 working days (DHL / UPS Express)
Europe (Non-EU) FREE SHIPPING

11-14 working days
(standard delivery)
4-6 working days (UPS Standard)
2-3 working days (DHL Express)
Germany FREE SHIPPING

3 working days (DHL)
1-2 working days (DHL Express)
Japan FREE SHIPPING (excluding KOMPLETE KONTROL S88)

2-3 working days
(Yamato Standard Home Delivery)
KOMPLETE KONTROL S88 : 3-5 working days (SEINO Standard)
Shipping to remote locations may take longer
Central and South America FREE SHIPPING (excluding the following countries)

4-15 working days
Taiwan, Singapore, South Korea Shipping costs apply for certain products.
4-5 working days (Fedex Economy)
Australia FREE SHIPPING

6-8 working days
(Fedex Economy)
New Zealand, Pacific Islands Shipping costs apply for certain products.
6-8 working days (Fedex Economy)
Rest of Asia, India Shipping costs apply for certain products.
7-9 working days (Fedex Economy)
Africa, Middle East, Russia Shipping costs apply for certain products.
Up to 4 weeks (standard delivery)
10-15 working days (DHL WPX)

SHIPPING COSTS (FOR AREAS WITHOUT FREE SHIPPING)

These costs apply in these countries.
Products Shipping Costs
TRAKTOR AUDIO 2
TRAKTOR KONTROL F1
TRAKTOR KONTROL X1 MK2
TRAKTOR KONTROL Z1
TRAKTOR KONTROL D2
KOMPLETE AUDIO 6
KOMPLETE 10
MASCHINE MIKRO MK2
TRAKTOR SCRATCH A6
TRAKTOR SCRATCH A10
TRAKTOR KONTROL S2 MK2
TRAKTOR KONTROL S4 FLIGHTCASE
KOMPLETE KONTROL S25
KOMPLETE KONTROL S49
$50
KOMPLETE 10 ULTIMATE
MASCHINE MK2
MASCHINE STUDIO
TRAKTOR KONTROL S4 MK2
TRAKTOR KONTROL S5
TRAKTOR KONTROL Z2
TRAKTOR KONTROL S8
KOMPLETE KONTROL S61
KOMPLETE KONTROL S88
$100
Please note: Additional duties, taxes and brokerage fees may apply, depending on where you live. Native Instruments is not responsible for any additional duties, taxes, or brokerage fees. Please see our General Terms and Conditions for details.