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Fatal error installing Kontakt 5

Discussion in 'Technical Issues - KOMPLETE (Archive)' started by Theseeqer, May 28, 2015.

  1. Theseeqer

    Theseeqer Member

    Messages:
    54
    Hello.
    I keep getting a fatal error installing a new version of Kontakt 5 as it needs to install over an older version and i have tried many times via various routes with the same results. After this message, the installation screen says i need to un install the older version which i have and nothing relating to it shows up in ADD/Remove or in other remove tools . It says it exists in service centre but clicking more details shows red text saying "Unable To Locate Stand-alone" . It appears to be looking in App Data / Native Instruments for some log file or error log but there is nothing pertaining to this in that location and nothing for Kontakt . I have hidden files and folders on show all so they are not hidden.

    I can not use any of my libraries and such, until i sort this and it has been almost a week. I got it with Komplete and i think it also come with Maschine 2. I have opened a support ticket but i am trying to solve this myself in the mean time. Any ideas ? Or, has anyone had anything the same and what resolved it, if you did?
     
  2. Theseeqer

    Theseeqer Member

    Messages:
    54
    PS, i have cleaned the registry with CCleanrer as well.