Solved I can't log in to my account

Discussion in 'NI Website and Forums' started by oonabe, May 9, 2019.

  1. oonabe

    oonabe NI Product Owner

    Messages:
    26
    Hi,

    I wanted to log in into my account today and it seems like it's not possible at all.

    When I put my username and password the window closes as if I were logged in but I'm not, every time I try to check any infos concerning my account I get the log in window again as I am not logged in and repeating the process just does the same all over again.

    I wanted to contact you directly but your chat is now closed, I can't write a ticket because I need to be logged in to do that, but guess what, I can't log in. And I don't want to talk on the phone so my only way to contact you is to put a thread here and hope somebody at NI read this. I also wanted to do this in case other users have the same issue as me and search for a possible solution without having to wait for you to be reachable.

    Thanks in advance.
     
  2. oonabe

    oonabe NI Product Owner

    Messages:
    26
    Curiously after changing the option to keep logged in I could log in, but not before, maybe there is something wrong there with your cookies?