maschine not showing products gui on new products ive just bought

Discussion in 'MASCHINE Area' started by djwaxxy, Feb 21, 2020.

  1. djwaxxy

    djwaxxy NI Product Owner

    Messages:
    1,458
    ive bought some new products and there not displaying there guis in the selection menu ..it just shows a grey plug icon .
    can anyone help me fix this i like the little pictures .
     
  2. ShelLuser

    ShelLuser NI Product Owner

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    624
    So what exactly did you buy? Also: which Maschine controller are you using, what OS do you use and did you start Maschine stand alone or as VST?

    And pardon me for stating the obvious (just ruling out possibilities): you did use Native Access to install these new products, right?

    (edit): My suggestion would be to start Maschine in stand-alone mode and let it re-scan its library; open the settings, check the library tab and you should find the rescan option on one of the tabs.
     
  3. René must be Unique

    René must be Unique NI Product Owner

    Messages:
    1,537
    Define new products.
    If they are not NKS compatible, it is true that you do not see them.

    René
     
  4. djwaxxy

    djwaxxy NI Product Owner

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    1,458
    there aas products and the new maschine expansion faded reels..ive got loads of aas stuff and they all show there product guis on my komplete kontrol mk2 and in the software maschine but since i bought and installed faded reels a day or so ago every nks product i install has no gui .
     
  5. D-One

    D-One Moderator Moderator

    Messages:
    7,882
    I think by GUI he means product thumbnails on the browser...
    The first thing to try would be reinstalling.
     
  6. djwaxxy

    djwaxxy NI Product Owner

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    1,458
    yep thats what i mean :)

    how do you reinstall when i installed from native access?
     
  7. Blindeddie

    Blindeddie NI Product Owner

    Messages:
    989
    hover your mouse over "Full Version" on the Installed products page. Should change to "reinstall".

    Peace,

    Blindeddie
     
  8. Goon

    Goon NI Product Owner

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    633
    AAS are not installed via Native access
     
    • Like Like x 1
  9. djwaxxy

    djwaxxy NI Product Owner

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    1,458
    thanks ill try and reinstall..its weird though cubase 10.5 is doing the samething all off my plugin screenshots are showing grey boxs with the same plugin icture.
     
  10. djwaxxy

    djwaxxy NI Product Owner

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    1,458
    ive reinstalled faded reels but its still not displaying its still grey.
     
  11. djwaxxy

    djwaxxy NI Product Owner

    Messages:
    1,458
    ive reinstalled the aas stuff and there guis arent showing up too.