A significant number of artists, composers and producers that use the NI suite of software and hardware do so under the constraint of deadlines that are designated by clients or a release date etc. In my opinion, it is unreasonable to purchase a product and either not receive all of the content or be confronted with the inability to install the product in the designated location. I am a Client of Native Instruments. The requirement to sift through an index of articles and forums is not support. In addition, waiting for days and days for a response from a service ticket is equally unacceptable. I utilize a significant amount of NI products and have spent thousands of dollars with the company. In fact I own a majority of the products offered; both hardware and software and I should be considered a valued client. The NI offering is marketed very well and is very appealing. My suggestion would be for this business to step up the client support so that those of us that use the products have confidence in providing recommendations and endorsements to others with regard to it's use. I do not have a habit of spending my time on forums or complaining about service, so this post is an anomaly for me. I have consulted the articles and forums in order to solve this issue on my own....At the moment I am waiting to install a product that I would like to use on a project, however I get the dreaded Native Access Error Message: "Library path is not valid. Please browse again." I do not have this issue with other manufacturers and I own hundred of software plugins. Thank you.