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S4 MK1 disconnect issues on MacBooks released since late 2013

Discussion in 'KONTROL S2 / KONTROL S4' started by Keir @ NI, May 12, 2014.

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  1. Keir @ NI

    Keir @ NI Community, man NI Team

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    Hi everyone,

    As been reported by some users, there is a known issue with the S4 MK1 concerning newer Apple computers with Intel Haswell chipsets (late 2013). After some time of usage the TRAKTOR KONTROL S4 MK1 and the computer's input devices such as the keyboard, touchpad and mouse become disconnected, making the computer unresponsive.

    Native Instruments is currently working closely with Apple in order to find the root of this issue. We will update this sticky as soon as we have more information about the issue.

    If you have any further questions, please feel free to send me a Private Message, or contact NI SUPPORT directly.

    Best wishes from NI,
    Keir.
     
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  2. Keir @ NI

    Keir @ NI Community, man NI Team

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