Serial number partially worn

Discussion in 'Technical Issues' started by Trevor001, Jun 16, 2020.

  1. Trevor001

    Trevor001 New Member

    Messages:
    1
    Hi

    i had just had a change of laptop and have gone from windows to apple mac. I downloaded the native instruments access. But my tractor scratch software in not there. So i tried to enter my serial number but the last 4 number are worn out?. How do i get the software for my mac without having to buy software again. i have the box and all the bar codes, but a worn out serial number. Please how do i resolve this, i just want to download the software to my new laptop.
     
  2. Blindeddie

    Blindeddie NI Product Owner

    Messages:
    2,049
    If you had registered it before, check “my products and serials” on you NI user account page... it should list all your owned products and their serial numbers. Depending on the version of traktor you have, it may not be compatible with your Mac OS. Some older products do not work on newer Mac OS. You can also download legacy software from the support downloads page.